Skip to content

Import messages

Below you will find a list of documented messages you could get while importing your results. We try our best to point you in the right direction for a solution, but don't hesitate to contact us if you need help.


An error means that something fatal happened, causing the system not to complete the task you wanted it to perform.

A report watch matched with multiple formatters

Error code: multiple_formatter_match

Problem: We try to support as many formatters as possible, but while doing so, it is possible that some formatters are so much alike, that the file will match for both of them.

Solution: In the unlikely situation that this happens, contact us and we will do our best to fix the issue a soon as possible.

Failed to match with any known formatter

Error code: zero_files_matched_formatters

Problem The file(s) you have uploaded was not found to be any of our known formatters. This could have multiple reasons:

  • Unknown format: The format of the file(s) you have uploaded is not known to us.
  • Invalid file: Your file(s) invalid.
  • Should work: We are not reading the file correctly.


  • Unknown format: See if your tool also supports exporting to a different format, like NUnit and JUnit are widely supported formats. Else Contact us and we will look into adding it.
  • Invalid file: Double check if there are no mistakes in the file and that it's according to the standards. Else feel free to open the chat and reach out to us.
  • Should work: It is quite possible that your file contains a certain edge case that causes our system to fail, even though everything is according to the standards. In this case it will be very useful for us if you could share the file with us. This way we can solve is issue quicker.

Invalid formatter given

Error code: invalid_formatter

Problem: You gave a formatter in the API call that is not recognised as a valid one. Possibly you have made a typo or you're giving a formatter key we don't support.

Solution: Make sure you are using a supported formatter key. See formatter endpoints.

Missing required file[] parameter

Error code: missing_file_and_body

Problem: We can't find a file to import in your API call. We expect either a file[] parameter with the file or the raw file in the body of the POST request.

Solution: Check out the curl examples on how to build up your API call. Make sure your API call has the file[] parameter properly set.

Unexpected error while generating your import

Error code: import_generating_error

Problem: Before we start processing your files, we create a so called Import. This stores your complete request, from files to parameters and any other possible settings. When setting this, an unexpected error occured.

Solution: This error should not occur, but since you're reading this, it did. Please contact us with the following information:

  • The API call you made
  • The files and attachments you used
  • The message the API call returned
  • The timestamp given in the error message

Unable to validate your import request

Error code: import_validation_error

Problem: Before and after processing your import request we validate it, when you get this message, something went wrong in the validation process.

Solution: If the error message itself does not help you pinpoint the issue, please contact us with the following information:

  • The API call you made
  • The files and attachments you used
  • The message the API call returned


Warnings are problems that might not have broken anything immediate, but could be causing unnoticed issues right now or other problems in the future.

Copied file(s) to the attachment parameter

Error code: files_moved_to_attachments

Problem: One or more of the files in the file[] parameter did not match with any of our known formatters. It is possible you have uploaded your whole project or all project related files as file[] parameter, so anything that doesn't match will be moved to the attachment[] parameter. This way it can be referred to from the results. See attachments.

Solution 1: Any file that is not a report file should be added to the attachment[] parameter.

Solution 2: Add suppress_files_moved=true to your API call. This will lower the severity from warning to notice. Curl example:

-F "suppress_files_moved=true"

Your file was found to be an invalid mime type

Error code: invalid_file_mime_type

Problem: We weren't able to detect the correct mime type for one or more of your files.

Solution 1: Check the file you have uploaded if there is anything it might be missing to be found the correct mime type. For example, with .xml files, the first line should be something like:

<?xml version="1.0" encoding="UTF-8" ?>

Solution 2: Add the correct file extension to your file. So if it's a JSON file, make sure the filename ends with .json.

Solution 3: Add ignore_invalid_file_type=true to your API call. This will hide the warning. Curl example:

-F "ignore_invalid_file_type=true"

Report file was read from the body instead of form parameter

Error code: parameter_file_empty

Problem 1: You have given the data file in the body of the API call. For example by using --data @yourFile or -d @yourfile. This will work, but is not recommended because all file metadata is lost.

Solution 1: Change the following in your API call:

--data "@path/to/yourFile.xml"


-F "file[]=@path/to/yourFile.xml"

See Curl examples for more details.

Problem 2: You have not put a file in the body or the file[] parameter. Causing the system to grab your file from the body.

Solution 2: In this case your file will most likely not be processed successfully. Double check your API call if it's using the correct settings and values.

Invalid content type

Error code: invalid_content_type

Problem: We expect you to send your data as a multipart form, meaning that it contains multiple types of content, including files. If you don't set this content-type, there is a chance that the send data is read incorrectly.

Solution: Check your API call and make sure that the content-type is set to multipart/form-data. Curl example:

-H "Content-Type:multipart/form-data"

Unused parameters in your API call

Problem: Your API call contained parameters that we did not expect. Maybe you made a typo, or maybe the system you use automatically adds extra parameters. In any case, this message is to make sure you're aware.

Solution 1 (recommended): Remove the parameters shown in the warning message from your API call.

Solution 2: Add the parameter ignore_unused_parameters=true parameter to your API call. Curl example:

-F "ignore_unused_parameters=true"

Given parameter was not an array

Error code: parameter_not_array_type

Problem: In your API call you have given a parameter (shown in your warning message) that was not an array type. This means that if you are trying to pass more than 1 element with the parameter, it will fail.

Solution: In the Api import documentation you can read how to send multiple files with your API call. By using file[] with []. This [] create a list of the parameter you're using, allowing multiple values to be added to it.

Duplicate field titles

Error code: duplicate_field_titles

Problem: In your result file you have 2 or more containers that have the same name. In the warning message itself you can see exactly which fields these are. When there are duplicate fields, the history comparison functionality cannot work.

Solution: Get rid of the duplications in your result files. Either by renaming steps/tests/scenario's or by combining the ones with the same name into one container.

Unspecified formatter in API call

Error code: specify_formatter

Problem: You did not specify the formatter in your API call, meaning you used the profile/{id}/import endpoint instead of the profile/{id}/import/{formatter} endpoint. This could cause unstable behaviour, like being recognised as a different formatter or longer processing times.

Solution 1: Update your API call to include the target formatter. Curl example:

curl -X POST -H "x-api-key:<API_KEY>" -F "file[]=@path/to/testresult"


curl -X POST -H "x-api-key:<API_KEY>" -F "file[]=@path/to/testresult"

Replace <formatter> with the formatter you expect.

Solution 2: Add ignore_unspecified_formatter=true to your API call. This will suppress the warning..

-F "ignore_unspecified_formatter=true"

Deprecated report/import endpoint

Error code: report_endpoint_deprecated

Problem: You are using an old API endpoint for doing imports. The endpoint used to be /profile/{profileId}/report/import and is updated to /profile/{profileId}/import.

Solution: Update your API url from:

curl -X POST 
    -H "x-api-key:<API_KEY>" 
    -F "file[]=@path/to/testresult"


curl -X POST 
    -H "x-api-key:<API_KEY>" 
    -F "file[]=@path/to/testresult"

Invalid request method

Error code: invalid_request_method

Problem: Your API call request method was something else than POST.

Solution: Update your API call to be a POST request

    -X GET 
    -H "x-api-key:<API_KEY>" -F "file[]=@path/to/testresult"


    -X POST 
    -H "x-api-key:<API_KEY>" -F "file[]=@path/to/testresult"


A notice should not affect the result in any way, but it's to inform you about something noteworthy.

A plural parameter was made singular

Error code: parameter_plural_made_singular

Info: The systems makes use of singular parameters, like file, attachment and formatter, but you have user a plural form of one of these parameters. This is okay, but all references to your given parameters will be done in singular form.

Solution: Update your API call to use a singular form of the parameter.