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Receiving notifications in Calliope Pro

Notification integrations

Calliope Pro supports multiple ways of notifying you on what's going on:

  • In-app notifications
  • Email notification
  • Push notifications
  • Slack notifications

If you want to have notifications on a different integration, let us know!

In-app notifications

This feature is automatically enabled. You can go to Dashboard > Notifications to get an overview of all your messages.

Email notifications

By default, email notifications are enabled. If you do not wish to receive email, you need to unsubscribe from any notification events.

Push notifications

The first time you go to Calliope you will get a notification from your browser to allow us to send you messages. If you decline this, nothing will happen. If you accept it, any notification event you're subscribed to will also be pushed as a direct notification.

Slack notifications

We work with Slack Incoming Webhooks to send messages to a Slack channel. We recommend the following steps to enable Slack notifications:

  1. Register a new account (E.G. you.account+slack-notifications@gmail.com)
  2. Invite the new account to your company
  3. With the new account, go to: Dashboard > Integrations > Slack
  4. Paste your Slack Webhook in the input field
  5. Save
  6. Subscribe to the profiles you wish to receive notifications from.

Notification events

Currently, we have the following events you can subscribe to:

  • Profile notifications:
    • New report imported to a profile
  • Company notifications:
    • Invite to become a member
    • Limit of a company reached

We're still working on implementing more notifications like a monthly company update or allowing users to get a single notification over multiple profiles. If you are missing a type of notification, let us know.

Profile report notifications

You can receive notifications whenever a new report has been uploaded to a profile. A dropdown menu allows you to select when you would like to receive notifications about any changes made to a profile. These notifications only work at the profile level.

To navigate to a profile you want to start following:

  1. On the left side navigation click Notifications.
  2. Select at which events you want to be notified.

You will see a Notification dropdown menu like the one shown below.

Notification dropdown

There are six options which you can choose from.

  1. Never: Similar to disabling all notifications, you will receive no email notifications about any report upload (default selected option).
  2. Only on errors: Whenever a new report upload contains failed results, you will receive an email notification.
  3. Only on changes: Whenever a change occurs in new report results, for example when a new passed result that has been added, then you will receive an email notification about this.
  4. Only with errors AND changes: An email notification will be sent only when both report changes and errors occur.
  5. Only with errors OR changes: An email notification will be sent when a report change or error occurs.
  6. Always: You will receive notifications about all report uploads or changes in that profile

Company notifications

Company invite notification

When a new user is invite to a company, they will receive an email. If the user already existing in the system, they will also see an in-app message about the invite to the company.

Company limit messages

Members of a company with one of the following roles will receive the company limit messages automatically:

  • Moderator
  • Administrator
  • Owner

When a limit is reached, for example, someone creates the 10th profile when the limit is 10, a notification (email and in-app) will be sent to all the member with one of the above roles.